Return Policy

Effective Date: February 3, 2026
Shop: www.majorminerals.ca
Location: Ontario, Canada

 

1. Overview

At MajorMinerals, we strive to ensure your satisfaction with our curated selection of crystals, minerals, and rare specimens. Our return policy is designed to be clear and fair while accounting for the fragile nature of our products.

2. Eligibility for Returns

To be eligible for a return:

• The request must be made within 30 days of delivery.

• Items must be returned in their original condition, including original packaging.

• Custom, personalized, or clearance products are non-refundable.

• Crystals or mineral specimens must be securely packaged for safe return. Damaged items due to improper packaging will not be accepted.

3. Initiating a Return

To start a return or exchange:

1. Email us at majorminerals@aol.com with your Name, Order Number, and reason for return.

2. Include photos of the item and packaging to help us assess its condition.

3. Once approved, a return address will be provided. Buyer is responsible for return shipping costs.

4. Items must be shipped to the address provided by our Customer Service team—not to your original package address.

4. Refunds

• Upon receipt and inspection of your return, we will process a refund to your original payment method within 5–10 business days.

• We will notify you via email once your refund has been completed.

• If your order arrived damaged or incorrect, contact us within 7 days of delivery. We may request photos to facilitate the resolution.

• Refunds will exclude shipping costs, unless the item was damaged or incorrectly sent.

5. Exchanges and Replacements

• Exchanges are generally offered for damaged or incorrect items, provided they are reported within the timeframes above.

• If a defect occurs within 30 days (e.g., a crystal becomes loose or breaks during shipping), we may offer a one-time replacement, with proof via photo.

6. Cancellations

• Orders may be cancelled before shipping. If a tracking number has been issued, cancellation is no longer possible.

• Contact majorminerals@aol.com promptly with your order number to cancel, if eligible.

7. Shipping Considerations

• MajorMinerals is not responsible for customs delays or import duties. Buyers must adhere to their local customs regulations.

• Packages lost or delayed after shipping are the responsibility of the carrier. Contact us for guidance if issues arise.

8. Contact

For any questions regarding returns, refunds, exchanges, or damaged goods, please contact us at:
Email: majorminerals@aol.com
Estimated Response Time: 1–3 business days

9. No returns are eligible for customers who purchase fluorescent minerals without ensuring the accessibility of the correct wavelength of UV Flashlight. 

• We treat each situation individually to ensure fair resolution while maintaining the integrity of our delicate products.

By purchasing from www.majorminerals.ca, you are agreeing to the terms outlined in this return and refund policy.

This policy balances customer satisfaction with the careful handling required for mineral and crystal specimens, using best practices in the crystal retail sector.